Terms of Service

1. Eligibility and access

You must be at least 18 and able to enter a binding agreement. Access is personal, limited, revocable, and may be invitation-only. Do not share sign-in links or account access. Mithal may set usage limits, change available features, suspend access, or discontinue the Service at any time.

2. Your content and voice permissions

You retain any rights you have in text, audio, voice samples, and other material you submit (“User Content”). You grant Mithal and its service providers a limited licence to host, copy, transmit, process, and create technical derivatives of User Content only as needed to operate, secure, support, and improve the Service in accordance with the Privacy Policy.

You represent that you own User Content or have every permission necessary to submit and process it. In particular, you must have the speaker’s explicit permission before uploading, cloning, or generating with their voice. Do not submit confidential or highly sensitive material unless it is necessary and you are authorised to do so.

3. Acceptable use

• Do not impersonate, deceive, defraud, harass, threaten, exploit, or violate another person’s privacy or publicity rights.
• Do not create or distribute non-consensual voice clones, misleading synthetic media, unlawful content, or content that facilitates harm.
• Do not evade access or usage limits, interfere with the service, probe for vulnerabilities, introduce malicious code, reverse engineer protected components, or allow unauthorised access.
• Do not resell or sublicense access to the service, or offer it to others as a substitute for Mithal’s own service. Using the API in your own applications, under your own account, is permitted.

4. Outputs and responsible review

The Service uses machine-learning systems that are still under active development. Outputs may be inaccurate, inconsistent, offensive, incomplete, or similar to outputs received by others. Synthetic voices can be mistaken for real speech. You are responsible for reviewing outputs and for how you use, label, publish, or distribute them. Do not rely on the Service for medical, legal, financial, safety-critical, or other professional decisions.

5. Ownership

Mithal and its licensors retain all rights in the Service, models, software, branding, documentation, and underlying technology. Subject to applicable law and these terms, you may use outputs for lawful purposes in accordance with these terms. Mithal does not promise that an output is unique or that your proposed use will not affect third-party rights.

6. Feedback and model training

If you provide feedback, you allow Mithal to use it without restriction or payment to improve its products and research. Mithal will not use your private User Content to train general-purpose models without separate notice and any consent required by law.

7. Availability and changes

The Service is under active development. It may be unavailable, slow, changed, or discontinued without notice, subject to section 8 for unused credits. Features, presets, outputs, and stored history may change or be removed. You should keep your own copy of anything important.

8. Credits and payments

Speech generation and transcription use credits. Speech costs 1 credit per character of input text, and transcription costs 2 credits per second of audio, with a minimum of 10 credits per file. Current prices and allowances are shown on the Account page and may change; changes apply to future purchases.

New accounts receive a one-time allowance of free credits to try the Service; it does not renew. Additional credits can be bought as one-off packs on the Account page; there is no recurring charge. You may choose to save a card at checkout for faster future purchases, and you can remove it at any time from the Account page.

Purchased credits do not expire while your account is active. They have no cash value and cannot be transferred. Credits charged for a request that fails are returned to your balance automatically.

Payments are processed by Stripe. Prices may be subject to applicable taxes. Except where required by law, payments are non-refundable. If we suspend or terminate your access for breach of these terms, unused credits may be forfeited. If we end the service, we will give reasonable notice so that you can use your remaining credits, or provide any remedy required by law.

9. Disclaimer

To the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties of accuracy, availability, fitness for a particular purpose, non-infringement, or uninterrupted operation. Nothing in these terms excludes rights or warranties that cannot lawfully be excluded.

10. Limitation of liability

To the fullest extent permitted by law, Mithal will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from the Service. Mithal’s total liability relating to the Service will not exceed the greater of the amount you paid for the Service in the previous three months or AED 500. These limits do not apply where liability cannot lawfully be limited.

11. Suspension and termination

You may stop using the Service at any time. Mithal may suspend or terminate access for breach, risk, misuse, legal requirements, inactivity, or discontinuation of the Service. Provisions that by their nature should survive termination will remain effective.

12. Governing law and updates

These terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law rules, and disputes are subject to the competent courts of the UAE. We may update these terms as the Service evolves; material changes will apply after reasonable notice where required.

13. Language and contact

The English and Arabic versions are intended to communicate the same terms. If they conflict, the English version controls to the extent permitted by law. Questions may be sent to team@mithal.ai.